Shipping policy
Shipping and delivery
We ship from our warehouse in Germany with Deutsche Post and DHL. All shipping costs include VAT. The applicable costs are shown in the shopping cart and at checkout before you place your order.
Dispatch time
Orders placed on a business day (Monday to Friday, except public holidays in Lower Saxony) are usually dispatched on the same day. Orders placed late in the day, at weekends or on public holidays are dispatched on the next business day. For orders paid by bank transfer (prepayment), dispatch takes place after the payment has been received.
Shipping costs and delivery times
| Destination | Shipping method | Shipping costs | Free shipping from | Delivery time after dispatch |
|---|---|---|---|---|
| Germany | Deutsche Post Kleinpaket (up to 1 kg) | €3.40 | €75 | 1–2 business days |
| Germany | DHL Paket | calculated at checkout | €75 | 1–2 business days |
| Austria, France | Warenpost International | €7.90 | €100 | 2–8 business days |
| Belgium, Netherlands | Standard International | €9.00 | €100 | 2–8 business days |
| Czechia, Slovakia | Standard International | €15.00 | €100 | 2–8 business days |
| Other EU countries | Standard International | €12.50 | €100 | 2–8 business days |
| Switzerland, Liechtenstein | Merchandise Mail (non-EU) | €15.00 | €100 | 2–8 business days |
| Ireland | Standard International (up to 3 kg) | €15.00 | – | 2–8 business days |
| Ireland | Express International (up to 1 kg) | €39.00 | – | 1–4 business days |
| Malta | Standard International | €15.00 | – | 2–8 business days |
The free-shipping thresholds refer to the order value including VAT. Delivery times are given in business days and start on the day of dispatch. In rare cases, delays may occur on the part of the carrier.
Deliveries outside the EU
For deliveries to Switzerland and Liechtenstein, import VAT, customs duties and fees may be charged by the authorities or the carrier on delivery. These costs are not included in our prices and must be paid by the recipient.
Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation by e-mail, including tracking information where available.
Transport damage
If your parcel arrives visibly damaged, please report this to the carrier if possible and contact us at prestacycle@velowork.de. This does not affect your statutory rights.
Questions
Velowork e.K. – Prestacycle Deutschland, Gorch-Fock-Str. 36, 28844 Weyhe, Germany
Phone: +49 160 97737327
E-mail: prestacycle@velowork.de
